®
Service Checkers Improving Customer Service 206-337-2121 or 888-546-2376 |
| Our Primary Mission: To Present Your Company with: "The Communications Award for Customer Service Excellence" Our Main Mission: To Audit and Report Business Service Proficiently and Consistency. To Submit Accurate Reports. and to Maintain the Most Confidential Executive Level, Management Reports For the Purpose of Business Gain, and to Improve Customer Service. |
SERVICES PAGE: Possibly Every CSR Manager will Accept Our Services for Their Call Center. Everybody Wants a Recognition Award for Customer Services, or for their Company. Our Evaluation Process Could Be a Reflection of Your Own Training but We're NOT Testing that. WE are Evaluating YOU. Your Reps. Your Supervisors. Your Managers. -- VERY Seriously. SERVICES: -- Quick Evaluation: - Followed by Award Plaque Presentation for Your Website; -- Full Evaluation: - Followed by Desktop Award Presentation for Your Desk; -- Re-Training Services; Encompassing a Full Hour (or More) of Q&A and Refresher Course; -- Conflict and Resolution Services; - for Reps and Customers Alike; -- Customer Complaints Taken and Forwarded to Your Executives within Company; -- Listings are Kept Online for Companies Needing an Evaluation for Their 12 Month-Renewal; EVALUATION FORMATS: -- Evaluation For Website Plaque Followed by a Full Examination for Deskptop Award; -- Bi-Yearly Evaluations for Minimum 12 Month Membership -- Bi-Monthly Evaluations (Recommended) for One Year. -- Quarterly; (Every 3 Months) for One Year. -- Bi-Yearly (6 Months); -- For Those Who Wish to Receive an Award, We Must have a Bi-Yearly Evaluation. EVALUATION METHODS: 1) We have an Easy 'Short' Evaluation Only to Achieve an Award which Can Include a Mere Passive Testing via Telephone to Reps Randomly. 2) Full Report Always Follows the 1st-Report, VIA Independent Monitoring Services. We Connect to You in Several ways: A) We Patch into the Telephone System by Obtaining Employee's Extension Lines. B) Use a List of Customer Identification Numbers while utilizing the method above. We Highly Recommend having Customer Numbers or Employee Extensions: Otherwise, We May NOT Get an Accurate Examination. Posing as a Random "New" Customer NEVER Works. Note: We will NOT Wait on a Call Queue for these Evaluations. If that Needs to be Done, We will Charge by the Hour. CALL QUEUE; CALL TIME; HOLD TIME; AND MORE TESTING: Waiting Time On-Hold is Tested for Customer Service, Tech-Support, and Sales. On-Hold Time; On-Hold Content; Robotic Dialing Options; Live-Person On-Hold; Call Check-Backs; Hold-Time; (if more than 3 Minutes the Evaluation will Stop); Amount of Time with a Customer; Scores will be Given - NOT What the Average Time Should Be. EVALUATION REPORTS: Our Final Reports are Rock Solid in Objectivity, unbiased and Independent Reporting. Performance, Response, How They Stand up to High Pressure, is Standard within Companies . We Go Beyond Your Inside Monitor Testing. However, Our Questions are NEVER Released. We Guard Against Managers and Supervisors Who Might Train Reps of How to Pass Our Tests. We Feel that Only an Independent, unbiased Report can be Accepted as Qualified Reporting. We think that inside monitor's cannot submit a fair report, based upon personal rep knowledge. OUR Evaluations are Derived upon Each Rep as a Number, and NOT a Name; That Way We Can Remain Anonymous, Truthful, unbiased, and Only the Absolute is Reported. We are an Evaluation Company, and Our Purpose is to Keep Our Scores Confidential, Accurate, and Based upon Real Performance, even if the employee is a 5-10 year veteran. Customer Service is also Relative to Repeat Sales but Reported as Customer Service. Technical Services and Marketing is Shown in Our Reports as Customer Service, also. RETRAINING SERVICES: Once We Report, You’ll Want to Begin the Process of Rebuilding Your Customer Service Team. We are proud of our training program if asked for: Getting Back to Basics" training. We developed this method of training, designed to re-focus your reps. Of course we have encompassed a much more advance program for veteran reps. Our Goal is to increase efficiency and effectiveness by establishing best practices for handling service calls, call performance, and much more. After Each Training We Audit Again Each Call Center Operation or Team until They Successfully pass a detailed audit. Training Sessions are per Individual Basis OR You May Order a Phone-Conference-Seminar. OUR CONFLICT AND RESOLUTION COUNSEL: We Hold Our Own Resolution Services for Both Reps and Customers, Kept in a Neutral Position. Telephone Deposition and Decisions are usually Held. These Reports go to the Executive Level. ALL ABOUT CONSUMER SURVEY'S: Realistically, We Apply Our Evaluations to Employees ONLY. We Feel that this Type of Evaluation Will Not Allow unbiased Reporting. Surveys ARE a Colossal Waste of Time and Money. Do NOT Expect Results in Customer Survey. Our Monitoring YOUR Reps Gives Better Results. --------------------------Service Checkers ------------------------------Improving Customer Service ------------------------------------206-337-2121 ------------------------------------888-546-2376 |
We're
Motivated
Intelligent
Thinkers
Motivated
Intelligent
Thinkers
| Rep Yelling at Custome r We Discover This 9/10 |
| © 2005-2009 Service Checkers® Copyrighted. All rights Reserved |
Service Checkers! Improving Customer Service 206-337-2121 or 888-546-2376 |
| A GoodCustomer Service Rep |
Service Checkers
206-337-2121 in Seattle
888-546-2376 Toll-Free
206-337-2121 in Seattle
888-546-2376 Toll-Free
"What We Do"
"What We Do"
®
